Refund Policy

1. Scope

This policy applies to all paid products sold by The Waldrep Company, including self-paced online courses, live in-person and virtual cohorts, agency licensing, and downloadable resources. Different product categories carry different refund terms — see the relevant section below.

2. Self-Paced Online Courses: The 30-Day Look and the Pass Commitment

All self-paced online courses sold through thewaldrepcompany.com/courses carry two guarantees, stated in plain language.

The 30-Day Look. Enroll. Open every module. Download the templates. If within 30 calendar days of your purchase date you decide the course is not right for your work, we will issue a full refund, for any reason.

• To request a refund, email info@thewaldrepcompany.com from the address used at checkout, or call (251) 216-1164.
• Approved refunds are issued to the original payment method within 5–10 business days. Card processor settlement times may add a few additional days.
• One condition, for the integrity of the credential: once a refund is issued, your course access is revoked and any Certificate of Completion issued for the enrollment is voided and removed from the public verification registry. Certificates stay verifiable only for students who keep the course.

The Pass Commitment. Complete every lesson and module quiz inside your 12-month access window and attempt the final exam. If you cannot pass, we extend your access at no charge and point you to exactly what to restudy until you do. No student who finishes the work is left without the certificate.

What we do not guarantee: that any court will qualify you as an expert witness, that any specific agency will accept this training for a particular purpose, or any case outcome. Nobody can honestly guarantee those things, and you should be careful with anyone who does.

Courses currently covered include Computer Forensics Fundamentals, Mobile Device Forensics Fundamentals, Drone Forensics for Law Enforcement, the Certified OSINT Investigator, Court-Ready Practitioner (COI-CRP) program, and the All-Access curriculum bundle.

3. After the 30-Day Window

Refund requests received more than 30 calendar days after the purchase date are not eligible for the 30-Day Look. We may, at our discretion, offer a partial refund, course credit, or transfer to another course if there are exceptional circumstances (documented medical emergency, military deployment, agency cancellation). Contact us to discuss your situation.

4. Live Cohorts and In-Person Training

Live cohorts (in-person and instructor-led virtual) have separate refund terms because seats are limited and venue, materials, and instructor fees are committed in advance.

• More than 30 days before the cohort start date: full refund, less a 5% processing fee, or transfer to a future cohort at no additional charge.
• 15 to 30 days before the cohort start date: 50% refund or transfer to a future cohort with no fee.
• Less than 15 days before the cohort start date: non-refundable. One free transfer to a future cohort within 12 months may be granted at our discretion if seats are available.
• No-shows: non-refundable.

5. Agency Licensing and Group Enrollments

Group enrollments (8 or more seats) and agency licensing agreements are governed by the executed master agreement, purchase order, or invoice between the agency and The Waldrep Company. The 30-Day Look guarantee in Section 2 may be modified, extended, or replaced in writing by that agreement. If the agreement is silent on refunds, Section 2 applies to each individual seat.

6. Government Purchase Orders

Refunds against a government purchase order are processed by reversing the invoice and issuing a credit memo against the original PO. We do not return cash on a PO transaction. Contact us within 30 days of seat assignment to initiate a credit reversal.

7. Chargebacks and Disputes

If you are unhappy with a purchase, please contact us first. We will work with you in good faith. Filing a chargeback before contacting us removes our ability to issue a refund directly and may result in temporary suspension of your account while the dispute is resolved with the payment processor.

8. Downloadable Resources

Standalone downloadable resources (PDFs, templates, reference packs sold outside of a course enrollment) are non-refundable once downloaded. If you have not downloaded the resource, contact us within 7 days for a full refund.

9. Refund Method

Refunds are issued to the original payment method. We cannot issue refunds to a different card, account, or person. If the original payment method is no longer valid, contact us — we will work with you to find an alternate, traceable refund path.

10. Changes to This Policy

We may update this refund policy from time to time. The terms in effect on the date of your purchase apply to that purchase. Updates will be reflected by the "Last Updated" date at the top of this page.

11. Contact

To request a refund or ask a question about this policy: